Oracle E-Business Suite Corporate Performance Management and Daily Business Intelligence

FUSION INTELLIGENCE FOR E-BUSINESS SUITE

Fusion Intelligence for E-Business Suite gives you the power to extend your existing investments in Oracle Applications while putting you on the path to next generation technologies. By leveraging the robust dashboarding, ad-hoc reporting, and extensibility capabilities provided by Oracle’s market-leading BI platform, Oracle Business Intelligence Enterprise Edition (OBIEE), you benefit from a complete, end-to-end, integrated business intelligence and reporting solution.

Fusion Intelligence for E-Business Suite includes:
A unified logical model designed for business users of EBS Financials, Procurement, Human Resources, Supply Chain and CRM Intelligence modules.
Selected dashboard templates for each functional area which include guided analysis paths and prebuilt data mappings.
Delivered integration with the E-Business Suite transactional applications including single sign-on, security, Daily Business Intelligence materialized views and base summaries, and Oracle Portal.

Operational Analytics

In Fall of 2003, Siebel Systems conducted a test in which user of Siebel eBusiness Applications could drill down to an Analytics Dashboard. The test was a success. The ability to drill down from an operational system to an analytics application was first announced with release of Siebel Analytics application 7.7.

By mid 2004, the sells of Siebel Analytics applications surpassed the Sales of Siebel Analytics Platform ~ BI Suite of Tools. By the end of the same year, Siebel Analytics (application and tools) sales revenue was second to revenue in sales of Siebel eBusiness Application or CRM offering. At the time Siebel Systems was acquired by Oracle, it was considering the industry leader in CRM applications. Nevertheless, it was not known by its BI offering.

Last week Oracle announced Industry's First Enterprise Performance Management System which is the integration of Transactional Systems, Financial Performance Management and Operational BI Systems.

I am a Siebel Analytics Certified Master Consultant. I have clients who had integrated Siebel CRM and Analytics applications in order to provide true pervasive capability. Just asked any organization that is able to drill from a Siebel CRM application into Siebel Analytics application.

Oracle BI EE = Siebel Analytics Platform

Oracle BI Applications = Siebel Relationship Management Warehouse (RMW) and Customer Centric

Oracle's Vision for an EMP system

This is a demo of Oracle's vision for Industry First Enterprise Performance Management System, from the EMP view of the world.

Oracle BI Applications

"Oracle’s applications have given the company a large, heterogeneous applications and infrastructure installed base. These customers need an integrated way to access, analyze and deliver information and insight from multiple business applications," the trio notes. "[T]he newly branded Business Intelligence Suite Enterprise Edition from the Siebel acquisition—which Gartner previously rated as visionary [in its magic quadrant]—has given Oracle a new opportunity to create a compelling BI platform strategy and become a significant BI platform and applications vendor in 2007 and beyond".

Pitney Bowes Improves TCO with Oracle BI

The Oracle at Delphi once provided valuable insights to those seeking its counsel. Today, Oracle’s BI solution provides similar services to insight-hungry businesspeople. Find out how Pitney Bowes got a handle on 2 million customer accounts by standardizing on the Oracle BI platform.

Oracle Business Intelligence Applications v7.9

Oracle Business Intelligence (BI) Applications are complete, pre- built BI solutions that deliver intuitive, role-based intelligence for everyone in an organization—from front line employees to senior management—that enable better decisions, actions, and business processes. Designed for heterogeneous environments, these solutions enable organizations to gain insight from a range of data sources and applications including Siebel, Oracle E-Business Suite, PeopleSoft, and third party systems such as SAP.

Oracle BI Applications are built on the Oracle BI Suite Enterprise Edition (OBIEE), a comprehensive, innovative, and leading BI platform. This enables organizations to realize the value of a packaged BI Application, such as rapid deployment, lower TCO, and built-in best practices, while also being able to very easily extend those solutions to meet their specific needs, or build completely custom BI applications—all on one common BI architecture.

2 Architecture and Installation

Sample Exam Questions
Question 1
On a Mobile Web Client using disconnected processing, how is HTML delivered to the
browser?
A. The HTML is pulled from the Web cache on the Mobile Web Client
B. It is not possible for a disconnected client to receive Siebel HTML pages
C. The local Web Server with SWSE delivers the HTML to the browser
D. The Mobile Web Client must synchronize to receive the HTML from the Siebel
Web Engine
The correct answer is C.
Disconnected processing refers to handheld and mobile Web client processing which has no
connection to a Siebel Server or database server. The local Web server with Siebel Web
Server Extensions delivers HTML to the browser.
References:
Siebel 7 Essentials, “How clients Access Siebel Data”
Siebel 7 Bookshelf, “Siebel Handheld Administration Guide for Palm OS”

Question 4
What is the purpose of the Siebel Monitoring Account?
A. Used to monitor database capacity and alert DBA when approaching designated
thresholds
B. Used to run Enterprise Server processes and components
C. Required to run Windows processes or start UNIX daemons
D. Required by Resonate Central Dispatch connection brokering software
The correct answer is D.
This account is required for the Resonate Central Dispatch connection brokering server.
Therefore, you need this account only if you install connection brokering. Both the Resonate
manager account and the Resonate monitoring account must exist on each host on which
Central Dispatch has been installed.
Reference:
Siebel 7 Essentials, “Installing Siebel Software”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Microsoft Windows”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for UNIX”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Oracle Applications”

Question 5
Which of the following is NOT a valid task when installing and verifying the Enterprise and
Siebel Servers?
A. Invoke the installation program and follow the installation steps
B. Run the install.ksh script
C. Verify that the Windows Service and Unix daemon process is started
D. Inspect the SESsetup.log file in the Siebel root directory
The correct answer is B.
The install.ksh script is not used during installation of Enterprise and Siebel servers.
References:
Siebel 7 Essentials, “Installing Siebel Software”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Microsoft Windows”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for UNIX”

Question 6
How might you verify repository data after installing the Database Server?
A. View the SESsetup.log file in the Siebel root directory
B. Verify that the Windows Service and Unix daemon process is started
C. Run the imprep.ksh script
D. Run a query to count the records in the S_VIEW table
The correct answer is D.
Running a query against a repository table such as S_VIEW is a great way to verify that the
Database Server installation was successful.
References:
Siebel 7 Essentials, “Installing Siebel Software”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Microsoft Windows”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for UNIX”

Question 7
What function does the Siebel Web Engine perform when it receives a URL with a Siebel
request?
A. Gathers templates and data and builds an HTML page
B. Displays the HTML page on the client’s computer
C. Provides access to, and distributes load for Siebel Servers
D. Verifies that the client is using an acceptable browser
The correct answer is A.
The Web server recognizes that a URL contains a Siebel request and passes it to the Siebel
Web Engine. The Siebel Web Engine then builds the HTML page with data and template
tags which is passed via the Web server to the browser.
References:
Siebel 7 Essentials, “Exploring the Siebel Architecture”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Microsoft Windows”

Question 8
What happens when a user enters a URL for a Siebel application into a Web browser?
A. The Browser retrieves the appropriate templates and the Siebel Web Engine
retrieves the data from the database to build the HTML page
B. The Siebel Web Engine recognizes the URL and passes it to the Web Server
where the HTML page is built for the user
C. The Web Server retrieves the appropriate templates and the Siebel Web Engine
retrieves the data from the database to build the HTML page
D. The Web Server recognizes the URL and passes it to the Siebel Web Engine
where the HTML page is built for the user
The correct answer is D.
The Web server recognizes that a URL contains a Siebel request and passes it to the Siebel
Web Engine. The Siebel Web Engine then builds the HTML page with data and template
tags which is passed via the Web server to the browser.
References:
Siebel 7 Essentials, “Exploring the Siebel Architecture”
Siebel 7 Bookshelf, “Siebel Server Installation Guide for Microsoft Windows”

1 Foundations

Sample Exam Questions
Question 1
Siebel eConfigurator, ePricer, and eAdvisor are collectively known as what?
A. Siebel MidMarket Edition
B. Interactive Selling Suite
C. Siebel Employee Applications
D. Siebel Sales
The correct answer is B.
Interactive Selling Suite is a collection of Siebel eBusiness Applications. eConfigurator,
ePricer, eSales, eAdvisor, and eAuction are all components of the Siebel Interactive Selling
Suite (ISS).
References:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”
Siebel 7 Bookshelf, “Siebel Interactive Suite Upgrade Guide”

Question 2
Which entity represents a person external to your company?
A. Customer
B. Party
C. Contact
D. Person
The correct answer is C.
A Contact is a person with whom you do business, and is external to your company.
Reference:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”

Question 3
Which entities always belong to a team? Choose three.
A. Activity
B. Opportunity
C. Contact
D. Account
E. Service Request
The correct answer is B, C & D.
Activities and Service Requests are assigned to specific employees. Opportunities,
Contacts, and Accounts are assigned to teams.
Reference:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”

Question 4
Which type of product is an internal application used by employees and partners?
A. Employee Application
B. Partner Application
C. Customer Application
D. Employee Partner Application
The correct answer is A.
Employee applications, such as Siebel Sales, Siebel Call Center, and eFinance are internal
applications used by employees and partners.
Reference:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”

Question 5
An Employee Application has the following characteristics? Choose two.
A. Used by employees only
B. Used by employees and partners
C. Internal application
D. Used by employees and customers
The correct answer is B & C.
Employee applications, such as Siebel Sales, Siebel Call Center, and eFinance are internal
applications used by employees and partners.
Reference:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”

Question 6
Marcel found out the area code of his contact, Céline, has changed from 912 to 440. Which
of the following is the easiest way for him to change Céline’s area code?
A. Find Céline’s record in the My Contacts View, delete it, and create a new record
B. Find Céline’s record in the My Contacts View, go to the detail applet, change the
area code
C. Find Céline’s record in the All Contacts Across Organizations View, delete her
phone number from a primary list, and input the new one
D. Find Céline’s record in the My Contacts View, delete her phone number from a
primary list, and then input the new number
The correct answer is B.
To modify and save data, select the record field in the list or form and change it. The change
is saved when you click off of the record.
Reference:
Siebel 7 Essentials, “Using the Siebel Client”

Question 7
Which of the following objects is used to retrieve data from the database?
A. View
B. Business Object
C. Business Component
D. Database table
The correct answer is C.
Business Components are collections of data pulled from the database that reflect the user’s
business. A view is a collection of related lists and forms representing a business area. A
Business Object organizes business components in relationship to each other so related
data can be displayed in a view. A database table stores data in the database.
Reference:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”

Question 8
How many Business Components can a single list or form Applet reference?
A. Two (if using a toggle)
B. One
C. Unlimited
D. Eight
The correct answer is B.
Each Applet is based on a single Business Component.
References:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”

Question 9
Complete this statement: A business object contains information about the _________
between business components.
A. Differences
B. Similarities
C. Shared properties
D. Relationships
The correct answer is D.
A business object contains information about the relationships between business
components. Business objects represent a collection of business components and the
relationship between them.
Reference:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”

Question 10
Which of the following statements is true?
A. Form applet data comes from only one table
B. Form applet data may come from many tables and columns
C. Form applet data may come from many columns in a single table
D. Form applet data comes from only one column in a table
The correct answer is B.
Data presented in a form applet may come from multiple tables and columns as an applet is
based on a single business component, which is a collection of data from tables and
columns.
References:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”

Question 11
Complete the following statement. A set of related applets may be displayed in a
__________.
A. Business object
B. View
C. Screen
D. Business component
The correct answer is B.
A view is a collection of related lists and forms representing a functional business area.
References:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”

Question 12
Which applet type may simultaneously display more than one record?
A. List
B. Form
C. Child
D. Detail
The correct answer is A.
A list is able to display multiple records. A form shows detail of a single record.
References:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”

Siebel 7 Certification Program

STUDY GUIDE FOR : SIEBEL 7 CONSULTANT CORE EXAM

Topic Coverage
The Siebel 7 Consultant Core Exam will include the topics listed below. The approximate
percentage of the exam that will be dedicated to each topic is indicated below. These topics
are drawn from the Siebel 7 Essentials Course, and the questions on the exam will test
knowledge and skills gained by completing and studying the course materials.

Topic % of Exam
1 Foundations 16%
2 Architecture and Installation 11%
3 Access Control & Organizational Setup 11%
4 Exploring Siebel Applications 8%
5 Configuration 28%
6 Data Loads 4%
7 Business Process Automation 9%
8 Deployment 13%

Exam Objectives
The Siebel 7 Consultant Core Exam will be based on the following objectives. These
objectives represent the knowledge and skills gained from the Siebel 7 Essentials Course.

Oracle Siebel Applications Unlimited (FAQ:4)

13. Oracle announced availability of JD Edwards EnterpriseOne 8.12 today; will there be additional releases post release 8.12?
Oracle is already working on release 9.0 of the JD Edwards EnterpriseOne product line. We have been working with our customer advisory boards on the detailed content and priorities.

14. Will JD Edwards EnterpriseOne customers have to move to a different hardware platform or operating system because of Applications Unlimited?
No. All JD Edwards EnterpriseOne customers can remain with their chosen and supported hardware and operating system selections, including HP-UX. Applications Unlimited includes Oracle's continued support and certification of supported platforms.

15. How is Oracle going to address support for new releases of WebSphere and DB2?
PeopleSoft, Siebel and JD Edwards customers have been assured that Oracle will continue to support the infrastructure products (hardware, operating systems, databases and middleware) that were supported prior to the acquisition. PeopleSoft, Siebel and JD Edwards have a policy of ensuring seamless support of these products by certifying our applications with new releases of platform components as rapidly as possible. Oracle's policy includes providing customers sufficient lead-time to adopt and deploy new releases of infrastructure products prior to their retirement by the supplier. Oracle continues to work with our third-party infrastructure vendors like IBM to ensure that new releases of Oracle applications support current releases of WebSphere and DB2, offering customers the ability to derive ongoing benefit from their technology investments.

16. How does Oracle plan to communicate the Applications Unlimited strategy to the customers?
Oracle has launched the start of “1,000 Events: Oracle Applications World Tour.” At these events, held in cities across the globe, Oracle executives and experts will provide an update on the strategy and direction of the current Oracle Applications and discuss Applications Unlimited, Oracle’s plan to provide ongoing enhancements to the current Oracle Applications beyond the delivery of Oracle Fusion Applications in 2008. Additionally, the events will address the evolutionary path customers can take to move to Oracle Fusion Applications.

Oracle Siebel Applications Unlimited (FAQ:3)

9. How is Oracle Fusion Middleware related to Oracle’s Applications Unlimited Program?
Applications Unlimited provides additional time to get more value out of current investments but business requirements continue to evolve. Oracle Fusion Middleware enables organizations to take advantage of increased flexibility and cost-savings via SOA, security and compliance with its security and audit capabilities, and additional insight and alignment with portals, collaboration, and business intelligence tools—today.

10. Will there be another release of Oracle E Business Suite after release 12?
We plan to make additional enhancements to the Oracle E-Business Suite beyond version 12. Oracle is currently in the planning stages on the details of the enhancements and how they will be delivered.

11. Oracle has already announced plans for PeopleSoft Enterprise 9.0 releases in the next 12 months; will there be additional releases after the 9.0 releases?
Oracle is in the early planning stages of the post-9.0 releases. We are currently working with our customer advisory boards to determine the priorities for those releases.

12. Oracle has announced plans for a Siebel 8.0 release in the next twelve months; will there be additional releases after the Siebel 8.0?
Oracle is in the early planning stages of the post-8.0 releases, and we are working with customers to prioritize requirements.

Oracle Siebel Applications Unlimited (FAQ:2)

5. Will customers need to move to the Oracle E-Business Suite before upgrading to Oracle Fusion Applications?
No, customers will not be forced to move to the Oracle E-Business Suite prior to an upgrade to Fusion Applications. There will be no forced upgrades, and customers can count on Oracle’s unique Lifetime Support Policy to protect and support their existing applications.

6. Is Oracle taking on too much; that is, can you really continue to enhance the current applications while investing in the next-generation applications?
When Oracle acquired PeopleSoft, JD Edwards, and Siebel, a vast majority of their development and support teams were retained. In addition, we plan to leverage our Fusion Middleware platform and infrastructure investments across all product lines. Prior to the acquisitions, each of the product lines had significant resources allocated to individual next-generation initiatives. The combined companies have more resources than the acquired companies had separately. These resources can be focused on functional enhancements instead of overlapping development on infrastructure for each of the product lines. Oracle is moving toward establishing separate business units for each product line.

7. How is Oracle taking input from customers as it develops the next product releases?
Oracle is working closely with our customer communities - including our CIO Advisory Board, Product and Industry Strategy Councils, and Customer Advisory Boards (CABs) - and with individual customers to determine product direction. We are also dedicating extensive time to analyzing customer enhancement requests, across all product lines. In addition, Oracle's independent global User Groups have created a single "Fusion Channel", through which user group members worldwide can assist and provide feedback directly into our development effort. To learn more about how to get involved with the Fusion Channel initiative, contact your local User Group, or go to www.iouc.org for more information.

8. How does this announcement impact the 2013 support timeline?
Oracle has already announced the Lifetime Support Policy for all product lines. The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products, and it consists of three support stages: Premier Support, Extended Support, and Sustaining Support. It delivers maximum value by providing you with rights to major product releases, so you can take full advantage of technology and product enhancements. Oracle’s Lifetime Support Policy also puts you in control of your upgrade strategy. Our flexible support policy stages make it easier for you to plan and budget for Oracle’s exclusive product upgrades. We plan to maintain all our families of products as long as they remain viable. This means that there is no longer a minimum 2013 support date.

Oracle Siebel Applications Unlimited (FAQ:1)

1. What is Oracle Applications Unlimited?
Applications Unlimited is Oracle’s plan to continue providing ongoing enhancements to current Oracle Applications beyond the delivery of Oracle Fusion Applications. Applications Unlimited will provide customers with more visibility into our existing product roadmaps and help them derive continual success with their current applications by delivering dedicated, world-class development and support for years to come. Applications Unlimited is driven by Oracle’s commitment to protecting customer’s investments.

2. How is the Applications Unlimited strategy beneficial to Oracle customers?
Oracle is giving customers the option to choose what is best for their business. Customers can continue to derive value from their existing applications, which we plan to continuously update or they can upgrade free of charge to future technologies if there is a business case to do so. It is entirely the customer’s choice.

3. How will the Applications Unlimited announcement impact the Oracle Fusion timeline?
Applications Unlimited will not impact the scheduled 2008 delivery of Fusion Applications. In addition to providing ongoing enhancements to the current Oracle Applications, Oracle has dedicated development teams designing the first release of Oracle Fusion Applications and working through upgrade scenarios with customer advisory boards and user groups. The scale of our applications business allows us to continue investing in all existing products, which in turn allows us to address a wide range of customer requirements. Oracle Fusion Applications, which is built completely on industry standards, will simply represent another addition to the Oracle Applications family.

4. Will I have to wait for Fusion Applications to get new functionality?
Dedicated development teams will work closely with customer advisory boards and user groups to design new releases and functional enhancements to current Oracle Applications product families. As part of these enhancements, Oracle plans to deliver next-generation application capabilities, such as XML reporting, data hubs, Business Process Execution Language (BPEL), business activity monitoring (BAM), and industry-specific analytics to the current Oracle Applications. These next-generation enhancements will leverage the same industry standards and technologies that we plan to use in Oracle Fusion Applications, preserving your investments.

Oracle Unveils Oracle Application Integration Architecture

Oracle Unveils Oracle Application Integration Architecture Oracle Enables Application Agility with Open Architecture, Packaged Integrations and Industry Reference Models

LAS VEGAS - COLLABORATE 07 16-APR-2007 05:00 PM Today at COLLABORATE 07, Oracle announced the Oracle Application Integration Architecture, an open, standards-based platform for business process management across Oracle, third-party and custom applications. As part of the Oracle Application Integration Architecture, Oracle is delivering pre-built integrations across Oracle ERP, CRM and industry applications using a common object model and an open, Business Process Execution Language (BPEL) based platform.

The Oracle Application Integration Architecture will be open to the industry so ISV's can use it to integrate with Oracle Applications and customers can extend the platform to their legacy applications. The common object model is the same object model to be used in Oracle Fusion applications. Additionally, customers will be able to extend the object model and have those extensions protected during upgrades.

"Oracle Application Integration Architecture will help us solve our problem of managing processes that rely on several different applications," said CIO of Subaru Brian Simmermon. "By leveraging an open, standards-based architecture, we will have the flexibility to make discrete changes without disrupting the entire business process."

Pre-Built Integration Using Standard Business Process Execution Language (BPEL)
As part of the Oracle Application Integration Architecture, Oracle plans to deliver horizontal and industry specific Process Integration Packs, which provide pre-integrated business flows across Oracle's portfolio of applications. Each Process Integration Pack will leverage the Oracle Fusion Middleware SOA Suite and use a methodology that should enable a quick implementation by customers or partners. By offering pre-built, integration packs, Oracle intends to help significantly reduce the cost to deploy and maintain integrations, while supporting a more adaptive application infrastructure.

The initial process integration packages that will be available include:
* Oracle's Siebel CRM On Demand Integration Pack for Oracle E-Business Suite, which is intended to support the opportunity-to-quote process and includes auto conversion of opportunities to quotes and quotes to orders; and,
* Oracle's Siebel CRM Integration Pack for Oracle E-Business Suite Order Management, which is expected to support the order-to-cash process lifecycle, including capabilities for complex product configuration, inventory availability, automated order processing, price synchronization and real time order status.

The following Process Integration Packs are planned for subsequent releases:
* Oracle's Siebel CRM Integration Pack for i-flex FLEXCUBE Account Originations, which is intended to provide an integrated front-to-back-office banking solution that gives banks a single view of the customer and a streamlined account opening and fulfillment process;
* Oracle's Siebel Call Center Integration Pack for Oracle Adverse Event Reporting System, which is intended to support a complete closed-loop adverse event and complaint solution from the moment of notification through reporting and monitoring, which is critical for the life sciences industry;
* Siebel CRM Trade Promotions and Deductions Integration Pack for Oracle E-Business Suite, which is expected to provide a closed-loop trade promotional process for consumer goods companies, encompassing trade promotion creation and settlement flows;
* Communications Integration Packs for Siebel CRM, Oracle Billing and Revenue Management and Oracle Financials, which is intended to support the concept-to-launch and order-to-cash processes enabling product and price synchronization, account hierarchy management, billing activation for sales orders, bill presentation, payments, adjustments and revenue accounting;
* Multi Order Channel Management Integration Pack for Siebel CRM, Oracle E-Business Suite and Oracle Retail, which is expected to provide a uniform customer experience regardless of sales channel, and will enable customer-service and sales representatives in the retail industry to view and manage orders across sales channels;
* Siebel CRM On Demand Integration Pack for Oracle's JD Edwards EnterpriseOne, which is planned to include support for the lead-to-order process, new account creation and maintenance process and product look up synchronization;
* Oracle Transportation Management Integration Pack for JD Edwards EnterpriseOne, which is planned to include support for rate and route shopping during sales order entry, optimized shipment planning and consolidation, freight audit and settlement processing and carrier payment;
* Oracle's PeopleSoft Financials Integration Pack for Oracle Financial Services Accounting Hub, which is expected to allow users in the financial services industry to consolidate information from back-office systems into the Oracle Financial Services Accounting Hub and PeopleSoft General Ledger.

Industry Reference Models Enable Process Integration across Multiple Applications
As part of the Oracle Applications Integration Architecture, Oracle plans to deliver Industry Reference Models, which will give customers and partners tools and documented business processes to create unique, integrated process flows across heterogeneous environments. With these models, customer and partners are expected to more easily adopt industry best practices and implement unique processes that meet specific business needs and should be protected through upgrade cycles. Additionally, Oracle is working with the leaders in the systems integrator community to co-develop best practice industry processes and model.

Value Extended through Partner Ecosystem
To provide customers access to a broader set of pre-integrated best-in -class processes, Oracle is expanding the Oracle PartnerNetwork Applications Integration Initiative by providing Independent Software Vendors (ISVs) with industry process content, governance methodology, testing and validation. By developing a formal program for third parties, Oracle intends to give partners access to specialized resources that can help develop supported industry specific solutions that best-fit customers� unique needs.

Path to Oracle Fusion Applications
With the announcement of the Oracle Application Integration Architecture, Oracle has met another commitment in providing an evolutionary approach to Oracle Fusion Applications. The processes, objects, services and methodology planned as part of this architecture are expected to be leveraged in Oracle Fusion Applications, allowing customers to quickly address their integration needs and start adopting a standards-based, SOA architecture to prepare for the next generation of applications.

"The Application Integration Architecture will satisfy customer demands for integration of its acquired applications, while creating a gradual migration path to the future Fusion Applications. The Process Integration Packs combined with BPM tools will give customers an opportunity to implement cross-functional business processes and then create a unique competitive advantage on top of standard enterprise applications." Bill Swanton, AMR Research, "Oracle Application Integration Architecture: We Love It When A Plan Comes Together," April 16, 2007.

Oracle Business Accelerators

Oracle Business Accelerators are powerful, easy-to-use rapid implementation solutions for Oracle E-Business Suite and JD Edwards EnterpriseOne customers through Oracle's approved partner channel or Oracle Consulting.

Oracle Business accelerators bring proven, best-in-class business flows to reduce the time and costs of implementing enterprise-wide solutions. Using intellectual property from both Oracle and our partners, business accelerators reduce implementation discovery, setup, and testing project phases. The result is predictable and expedited access to proven solutions that minimize the risk of new technology adoption.

Get Real Results

Best-in-class applications

Leading industry expertise

Proven methodologies

See What Customers Are Achieving

"Oracle Business Accelerators have allowed DAZ Systems, Inc. to take a client from answering the set-up questionnaire to testing and training on their conference room pilot instances with lightning speed—in one day. That�s much quicker than a typical implementation." (Source: Deborah Arnold, Partner, DAZ Systems, Inc., Oracle E-Business Suite implementation partner in the United States)

"Just by our leveraging the Oracle Business Accelerators, we have been able to deliver a high-quality Oracle E-Business Suite implementation while cutting the implementation duration and implementation costs by 30 percent." (Source: Mike Smith, principal and officer, Delivery Specialists, Baytree, Oracle E-Business Suite reseller and implementation partner servicing the United States)

"We leverage the Oracle Business Accelerator assets on every engagement to manage complexity and reduce time to implement. At Towers Perrin, for example, we were able to utilize the Business Accelerator�s business flows and pre-packaged scripts to quickly develop automated regression testing scripts and dramatically reduce the overall time to complete the functional prototype." (Source: Tom Connolly, president, director of Technical Services, BizTech, Oracle E-Business Suite reseller and implementation partner)

"We find that the Oracle Business Accelerator allows us to provide our clients a lower-cost, lower-risk implementation option. Oracle's systematic approach provides rapid installation, and enables our subject matter experts to begin working in a client's personalized instance much earlier than with traditional consulting approaches. The result — happier customers and a quicker time to benefit for their investment." (Source: Hal Hawisher, principal and chief marketing officer, Baytree, Oracle E-Business Suite reseller and implementation partner servicing the United States)

Oracle Financials delivered to a an expanding business in three weeks. Using Oracle Business Accelerators Explorer allows a rapidly growing business to implement enterprise-class applications in under one month. (Source: Explorer UK Limited, implementation partner for multiple Oracle Business Accelerators for Oracle E-Business Suite projects)

Siebel Universal Customer Master

Part of Siebel Customer Data Integration solutions, Oracle's Siebel Universal Customer Master is a comprehensive customer data hub that unifies customer data across multiple business units and functionally disparate systems. It's a software solution that takes the complexity out of maintaining clear, accurate customer data to provide a trusted, authoritative source of customer information across the enterprise. Using prebuilt integration components, the application takes the complexity out of the manual maintenance of clear, accurate customer data.

	FEATURES
	Enhance Customers' Experience—by providing more targeted, differentiated customer service Improve Cross-Sell and Up-Sell Efforts—by providing a complete picture of the existing customer relationship Streamline Business Processes—by eliminating manual rework caused by bad data Improve Risk Management—by aggregating customer risk exposure across product lines and business units Compliance—with stringent privacy and regulatory requirements

Siebel Workflow

Workflow Processes Configuration Overview

♦ Workflow Processes allows you to define your company’s business processes using the Process
Designer in Siebel Tools. Using Workflow Processes, you can define a process that consists of process steps such as start steps, decision points, subprocesses, or business services steps to complete tasks.
♦ A task can be completed with either a predefined business service or a custom business service. Predefined tasks include updates to the Siebel database, notifications (such as an email or page), integration messages to external systems, and calls to invoke server tasks. Custom tasks can be defined by using Siebel VB or Siebel eScript.

Workflow Processes Administration Overview

♦ Workflow Processes can vary from a simple process such as entering a product order to a complex process such as managing call center workflow. Complex processes can comprise multiple smaller processes.
♦ Workflow Processes are administered through the Administration - Business Process views in the Siebel Client.

Using Workflow Processes

♦ Workflow processes can be invoked from events in the Siebel application or from external systems. Within the Siebel application, a process can be invoked from a workflow policy, an event (such as an insert of a record or a button click), or a server component.

Steps in Siebel Workflow:

■ Start. This is the start step initiating the process instance. The work item is the new service
request.
■ Assign Service Request. This is a subprocess task. The service request is assigned to the
appropriate agent based on the assignment rules defined in the Assign Service Request
subprocess.
■ Severity. This is a decision step. The service request severity determines the next step in the
process instance of the three possible paths: Critical, High, or Medium.
■ Send Email. This is an automated business service task. If the service request priority is critical,
an email is sent to the assigned agent. This task calls the Outbound Communications Manager
business service.
■ Priority High. This is a Siebel Operation update task. This step updates the service request
priority to High.
■ Substatus Assigned. This is a Siebel Operation update task. This step updates the sub status
to Assigned.
■ Email Error Activity. This is a Siebel Operation insert task. This task is triggered if an error is
returned in the Send Email task.
■ Priority Very High and Dispatch. This is a Siebel Operation update task. This step changes
the service request priority to Very High and the sub status to Dispatch.
■ End. This step defines the completion of the process.

Siebel EIM

Siebel Enterprise Integration Manager (EIM) is a server component in the Siebel eAI component
group that transfers data between the Siebel database and other corporate data sources. This
exchange of information is accomplished through intermediary tables called EIM tables. (In earlier
releases, EIM tables were known as interface tables.) The EIM tables act as a staging area between
the Siebel application database and other data sources.
EIM is your primary method of loading mass quantities of data into the Siebel database. You should
use EIM to perform bulk imports, updates, merges, and deletes of data. Examples of each of the
main EIM functions (import, export, update, and delete) are provided in “EIM Functions.”
In the Siebel application database, there are application tables (known as base tables), which Siebel
applications use. For data to come from other corporate data sources (external databases) into
Siebel application tables, the data must go through EIM tables. So the data exchanges between the
Siebel database and external databases occurs in two parts:
1 Load data into EIM tables.
2 Run Siebel EIM to import the data from the EIM tables into the Siebel base tables.
NOTE: While the first part of this data-exchange process involves the intermediary tables that
are called EIM tables, only the second part of the process involves the functionality of Siebel EIM.
When data is entered through the Siebel user interface, the application references properties set at
the business component object type. However, when data is entered into Siebel base tables through
EIM, EIM references properties set at the table object type.
NOTE: You must use EIM to perform bulk imports, exports, merges, and deletes, because Siebel
Systems does not support using native SQL to load data directly into Siebel base tables (the tables
targeted to receive the data). You should also be aware that EIM translates empty strings into NULL.

Siebel Configuration

“About Siebel Objects”
“About the Siebel Object Architecture”
“About Classes in Siebel Tools”
“About the Siebel Operating Architecture”
“About Standard and High Interactivity”
“About Siebel Partner Connect and Siebel Tools for Partner Connect”
“About Configuring Siebel Applications”
“About Object Reuse”
“About Scripting and Object Interfaces”
“About Localization”
“Other Ways to Customize Application Behavior”
“Setting Up Developers as Mobile Users”

Overview of Siebel

Siebel Systems, Inc. was a software company principally engaged in the design, development, marketing, and support of CRM applications. The company was founded by Thomas Siebel in 1993. At first known mainly for its sales force automation products, the company expanded into the broader CRM market. By the late 1990s, Siebel Systems was the dominant CRM vendor, peaking at 45% market share in 2002.

On September 12, 2005, Oracle Corporation announced it had agreed to buy Siebel Systems for $5.8 billion. Siebel is now a brand name owned by Oracle Corporation.

Siebel EAI

Organizations need to integrate business processes across a large number of disparate applications
in order to drive revenue growth, increase productivity, and gain visibility into business performance.
The velocity of business is accelerating and only by integrating and streamlining their business
processes can organizations achieve the agility to respond to fast-changing customer and market
demands in real time. The integration imperative is even more pressing as supply and demand chains have become increasingly interdependent, requiring organizations to integrate the extended
enterprise to make sure the viability of their entire partner ecosystems.
To meet these requirements, Siebel Systems has pioneered Universal Application Network. To
integrate Siebel eBusiness Applications into the Universal Application Network, Siebel Systems
continues to enhance the integration tool set within Siebel applications—Siebel eBusiness Application
Integration (Siebel eAI).